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Support

Tell us what’s wrong or what you need. You’ll get a reference straight away, and every reply comes to your inbox.

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Which product is it about?

PMC People PMC Visitor Licence or updates Something else

How urgent is it?

Normal Stopping someone working The system is down

Your name

Email

School or organisation

Version Optional, from the bottom of the admin menu

Summary

What happened? What you did, what you expected and what you saw, including any error message.

Please don’t include staff or pupils’ personal details. If we need them, we’ll ask for them securely. See our privacy notice.

Before you log a request

If the whole system is down, check the server is on and run docker compose ps in its folder.
Check for updates in Admin > Updates: your problem may already be fixed.
Prefer email? Write to support@pmc-solutions.co.uk.

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